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Open ares 118 with clear Legal terms

ares 118 sets out Legal terms before you open an account, including local-law conditions, identity checks and the records linked to DANA, OVO, GoPay or QRIS activity.

Local-law accessAccount verificationWallet recordsData requests
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ares 118 Open ares 118 with clear Legal terms
CONTACT THE TEAM

Reach support when Legal questions arise

A clear contact path matters when a Legal question affects your account or wallet status.

Account access Use the support route beside your account area when a phone verification step, sign-in record or account restriction needs a Legal explanation. Include your registered contact detail and the date of the issue so we can separate an access question from a wallet-status question.
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference and the payment route shown on your receipt. We use those details to trace the relevant record without asking you to share a password or complete card details.
Data requests Ask through the account support path if you want to request a copy, correction or removal of personal data where applicable. We may need to verify that the request comes from the account holder before discussing records connected with your ares 118 account.
HOW WE HANDLE DATA

Browse the Legal controls behind your account

Legal handling is practical: we connect account records to the steps needed for access, payment tracing and policy enforcement, rather than treating every request as the same.

Data handling

We use account details to manage access, match support requests and trace payment records such as a QRIS receipt or virtual account reference. When you contact us, we limit the discussion to the details needed to answer the Legal question and protect the account from unauthorised changes.

Cookie choices

Cookies can help preserve sign-in continuity and remember page settings on the device you use for the lobby. Your browser provides controls for removing or restricting them. If a cookie affects an account step, tell support which device path you used so we can investigate the specific behaviour.

Account security

Phone verification is part of our account access checks, and we do not need your password in a support message. Keep your contact details current, avoid sharing one-time codes, and report an unexpected sign-in or wallet change through the account support route promptly.

Record retention

We retain account, payment and support records for the operational, dispute and legal reasons stated in our policy. A DANA receipt, bank transfer reference or verification event may therefore remain connected to an account record after a particular session has ended.

Policy changes

When Legal wording changes, we place the current policy on the Legal page and identify the part that affects account use where practical. Check the page before opening an account or returning after a long gap, especially if your location or payment route has changed.

Request route

Send correction, access or deletion questions through the verified support path, with the registered contact detail and a precise request. We may ask for an account step before releasing records or changing them, because Legal requests must be tied to the right account.

Find answers about Legal and access

These Legal answers cover the questions you may have before opening an account on ares 118 from Indonesia. They explain how local-law conditions, personal data, cookies, wallet records and account requests connect. If your situation is specific, use the support path with your registered contact detail and the payment reference or account step involved. We can then direct the question to the relevant policy route without asking you to publish sensitive credentials.

Legal covers account access conditions, local-law requirements, identity and phone verification, payment records, cookies, data handling, retention and contact routes. Read the current page before opening an account. Eligibility depends on local law, so you remain responsible for confirming that access is permitted in your location.

Access from Indonesia depends on local law and your own eligibility. Before completing the account path, check the current Legal terms and make sure the service is permitted where you are located. We may request phone verification and matching account details before access is completed.

Phone verification helps us connect an access request with the correct account and reduce unauthorised changes. If you contact support about a DANA, OVO, GoPay or QRIS record, the verified contact detail also helps us discuss the right account without requesting your password.

We may connect a payment reference with the account activity needed to trace a DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction. Keep the receipt reference available for questions. Do not send passwords, one-time codes or unnecessary full payment credentials.

You can contact us through the verified account support route to request access to, or correction of, personal data where applicable. Include your registered contact detail and describe the record clearly. We may verify account ownership before discussing or changing information.

Cookies may support sign-in continuity and remember settings on the device used to open the lobby. Your browser can restrict or remove them. If a Legal or account step behaves differently after a cookie change, tell support your device path and browser setting.

Use the account support route and request closure in clear terms, including the registered contact detail. We may verify ownership before acting, and some payment or support records may remain for operational, dispute or legal reasons described on the Legal page.

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